Shipping and Return Policy

SHIPPING + RETURN POLICY

At novek, we are committed to ensure your order is on its way to you as quickly as possible! Once you place your order with us online it can take up to 2 business days for your order to be to processed. (Keep in mind that this does not include weekends and holidays.) While we can ALWAYS promise the most comfortable and well-made garments, we cannot guarantee delivery times, or control delays caused by the weather or the postal service. If the maximum number of business days has passed and your package has still not arrived, please and we will assist you in the best way we can. novek@novekthebrand.com

Domestic Shipping

For customers ordering domestically, we offer FREE SHIPPING via USPS Priority Mail on orders over $60! This means that your order will reach you in 3 to 4 business days from when it leaves our warehouse in Los Angeles, California. If you need your order delivered sooner, you may choose a faster method at checkout for an additional cost. Unfortunately, we cannot refund these additional shipping costs if an item needs to be returned to us. Please note: we are only provided with an estimated delivery date from our mail carriers. On rare occasions, these packages can arrive outside of the estimated time frame due to circumstances we can't control.

Domestic Returns and Exchanges

We do not accept returns, but will issue a store credit for the amount of the item or items you purchased. If you wish to exchange for a different size please email us at novek@novekthebrand.com. We will issue you a return label and a store credit so you can order the correct size right away. The store credit will be issued once you have shipped the item back to us. Products must be returned unworn, unwashed, in their original condition and with all tags attached. Please include the original order packing slip in your return package.

We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

Returns must be received within 30 days from the date of the original purchase. Customers will only receive a refund or exchange one time. IF you exchange an item twice, the second time you will receive a store credit. For example : If you exchange an item once and you wish to return that second item, you will get a store credit.